If you have purchased a web hosting plan and you have some queries about a specific feature/function, or in case you have run into some problem and you require support, you should be able to get in touch with the respective customer service staff. All web hosting companies deploy a ticketing system no matter if they provide other methods of contacting them along with it or not, because of the fact that the most efficient way to solve an issue most often is to use a ticket. This method of communication makes the replies sent by both parties easy to track and allows the client care staff representatives to escalate the problem in case, for example, an admin needs to intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you have to use no less than two separate accounts to touch base with the support team and to actually administer the hosting space. Incessantly switching from one account to another may sometimes be a bore, not to mention the fact that it takes a long period of time for the vast majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting isn’t separate from the web hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any given moment with only a couple of clicks, without ever signing out of your web hosting account. The ticketing system offers a quick-search box, so you can track down any ticket that you’ve posted in the past, if required. In addition, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to resolve a given problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can obtain quick assistance at any given moment and in case our customer support staff advises you to do something in your account, you can do it on the spur of the moment without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our customer service staff representatives, you will be able to post a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different client support platform as you’ll need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to search through older tickets using an intelligent search filter. Moreover, you will be able to check the applicable knowledge base articles that our system will present to you in accordance with the category that you pick for your new ticket. You can do all the abovementioned things without leaving your Hepsia Control Panel at any moment, which implies that in case you experience any complication or have an inquiry, you can get in touch with our technicians and fix the problem in question in less than an hour through a single platform.