Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your assistance requests will be responded to within maximum one hour after the trouble ticket or e–mail has been received. If your issue requires additional assistance from a system administrator, we’ll direct the support ticket or the e–mail to the person in charge, in a timely manner then leave a comment to let you know that more time will be needed for finding the best solution. If you make use of the Admin Services package, any of the tasks included there will be performed whenever you wish.

  • Top quality support service

  • A Top–Quality Support Service

  • We will be available to you 24x7x365 to reply to any enquiries that you may have about our Online Control Panel or any of the apps that we have preinstalled for you on the server. In case you also need assistance with server admin tasks, you can order our Admin Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated hosting server is equipped with our free–of–charge Online Control Panel, which offers an elaborate knowledgebase plus a selection of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just push the Help or Videos buttons situated in the top right corner.