Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Warranty

  • Our group of qualified professionals will do their best to respond to your service requests in about 1 hour. If, however, the difficulty you have stumbled upon demands some help from our Administrators’ =Department,= we will send the ticket to the person on duty and will post a note to inform you.

  • Top quality support service

  • Professional Tech Help Service

  • We will be on–line for you around the clock to give you help and technical support and also to help you with any problem that you could possibly come across while supervising your virtual server. We’re able to support you with all pre–installed applications, such as your Operating System, server administration panel (depending on the VPS type) and the Online Control Panel created entirely by our company.

  • Intuitive help center

  • A Descriptive Help Section

  • A detailed and constantly updated article base is integrated into our in–house built Online Control Panel. It offers you quick tips on how to carry out all of the basic site administration jobs. The Help section presents detailed how–to articles and reviews and step by step video lessons. You can gain access to the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.